Refund policy

Return & Refund Policy

Last updated: July 25, 2026

At Sleeping-Forest, every product is made to order. Please review your size, color, design, and shipping information carefully before completing your purchase.

Damaged, defective, misprinted, or incorrect items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at sleepingforest033@gmail.com.

Please include:

Your order number
A description of the issue
Clear photos showing the product and the problem

Once the claim is reviewed and approved, we will provide a replacement or refund at no additional cost. You do not need to return the item unless we specifically ask you to do so.

Incorrect size, color, or change of mind

Because our products are made specifically for each order, we do not accept returns, exchanges, or refunds for:

Ordering the wrong size
Selecting the wrong color
Changing your mind after the order is placed
Personal preference regarding fit or appearance

Please review the product description and size guide carefully before purchasing.

Order cancellations and changes

Orders can only be changed or canceled if production has not yet started. Once an order enters production, it cannot be modified or canceled.

We cannot guarantee that a cancellation or change request will be completed.

Lost packages

If your package has not arrived and appears to be lost in transit, contact us within 30 days of the estimated delivery date.

We may ask you to confirm the shipping address and contact the shipping carrier before approving a replacement or refund.

Packages marked as delivered by the carrier are not automatically considered lost. Customers should first check with household members, neighbors, the local post office, or the shipping carrier.

Incorrect or incomplete shipping addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because the address was incorrect, incomplete, unclaimed, or the package was refused, the customer may be responsible for additional shipping costs to resend the order.

Shipping addresses cannot normally be changed after the order has shipped.